Return Policy

General Terms

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@pigeonhillbrew.com.com.

Sale items

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • Exchanges of sale items for a different size of the same item may be possible in limited circumstances.  Please contact us for details.

Shipping

  • To return your product, you should mail your product to: Pigeon Hill Brewing Company, PO Box 388, Muskegon, MI 49441.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

This privacy policy discloses the privacy practices for www.pigeonhillbrew.com.  This privacy policy applies solely to information collected by this web site.  It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Types of Data Collected

  • Personal Data collected by this website, by itself or through third parties, may include: Email, Cookie, Usage Data, First Name, Last Name and Phone number.
  • Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.
  • The Personal Data may be freely provided by the User, or collected automatically when using this website.
  • Any use of Cookies – or of other tracking tools – by this website or by the owners of third party services used by this website, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.
  • Failure to provide certain Personal Data may make it impossible for this website to provide some or all of its services.
  • The User assumes responsibility for the Personal Data of third parties published or shared through this website and declares to have the right to communicate or broadcast them, thus relieving the owners of this website of all responsibility.

Information Collection, Use, and Sharing

  • We are the sole owners of the Personal Data collected on this site. We only have access to/collect Personal Data that you voluntarily give us via email, contact form, order form, or other direct contact from you. We will not sell or rent this Personal Data to anyone.
  • We will use your Personal Data to respond to you regarding the reason you contacted us. We will not share your Personal Data with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
  • Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
  • Personal Data is collected for the following purposes: (a) Analytics; (b) Contacting the User; (c) Managing email addresses and sending messages; and (d) Processing online orders.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

 

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you. NOTE: All financial information is provided through a secure payment gateway (PayPal Payflow Link) and is never received by or delivered to us.

 

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Security 

  • We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
  • All sensitive information (such as credit card data) is processed through an encrypted and secure payment gateway (PayPal Payflow Link). For the Privacy Policy concerning this the payment gateway and your financial information, please visit this site.
  • While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If you object to any of the changes to the Policy, you must cease using this website and can request that we erase your Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data we have about Users.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.